EpicCare Link

EASY, paperless referrals.  AUTOMATIC follow-up. SEAMLESS integration. 

A simpler way to share for better patient care.  

Maintain an ongoing connection to your patient’s healthcare using EpicCare® Link™. EpicCare Link is a complimentary service designed for community-based providers, granting access to a secure portal that enables the retrieval of patient information. 

CLICK HERE TO LOG IN OR REQUEST ACCESS

What is EpicCare Link? 

EpicCare Link is a web-based application that facilitates secure access to the electronic health records, test results, referral statuses, and additional resources pertaining to your patients. 

EpicCare Link provides access to your patients’ full medical record, including: 

• Lab results 
• Diagnostic test results 
• Hospitalization records 
• Procedural information 
• Discharge instructions 
• Medications 
• Allergies 
• Medical history 

EpicCare Link can also be used to: 

• Request consults 
• Place orders 
• Request appointments 
• View scheduled appointments for your patients  
• Send secure messages to providers 

 Who is eligible for EpicCare Link access? 

Examples of those who can benefit from an EpicCare Link account include: 

• Providers sending referrals to, or receiving referrals from providers 
• Post-acute care facilities 
• Clinical and office support staff 
• Independent providers who perform clinic/procedures at our facilities 
• Emergency Medical Service (EMS) providers 

Benefits and Features 

• Simple set up. This web-based application operates without the installation of supplementary software. 
• Care coordination. Complimentary and secure access to electronic medical records for your patients. 
• Online ordering and referrals. This service is available to healthcare providers and their appointed site administrators. It facilitates the ordering of laboratory tests, radiology services, and ambulatory referrals while ensuring a more expedited turnaround for result reporting. 
• Enhanced care coordination. Facilitate the effective exchange of information among care teams and optimize essential workflows to enhance patient outcomes. 
• Referral management. Streamline the referral process by enabling healthcare providers to efficiently send, monitor, and manage referrals within a centralized system. This approach will minimize delays and ensure that patients receive timely and personalized care. 
• Seamless data management. Utilize immediate access to patient records, encompassing test results, referral statuses, and care summaries, to ensure the continuity of care and to keep all healthcare providers informed. 

 

Frequently Asked Questions  

What Does EpicCare Link Offer? 

EpicCare Link is a user-friendly, web-based application designed to facilitate intuitive interaction and accessibility. It provides a range of features that enhance the efficiency of healthcare management including: 

• The capability to access a patient’s clinical history in real-time encompasses a comprehensive view of test results, imaging reports, notifications regarding outpatient visits, as well as admissions and discharges.  
• Furthermore, the system provides event notifications related to patient activities, such as visits to the Emergency Department, contingent upon the identification of providers at the patient’s registration.  
• Additionally, secure messaging is facilitated between providers and the clinical care hub regarding patient care matters, including requests for referrals. 

What Information Is Available in EpicCare Link? 

EpicCare Link enables authorized users to access a comprehensive array of patient information, including laboratory test results, diagnostic test outcomes and reports, records of hospitalizations, details regarding procedures, discharge instructions, progress notes, medication lists, allergy information, problem lists, medical history, and additional relevant data. 

Does EpicCare Link Include Patient Information from any Facility? 

Yes, utilizing EpicCare Link allows for the access of clinical data pertaining to your patients, irrespective of the South Central Regional Medical Center, Covington County Hospital, Magee General Hospital or Simpson General Hospital facility they visit. 

How Does EpicCare Link Work? 

EpicCare Link offers registered users secure access to electronic health record information and test results pertaining to their patients. 

Who Should Use EpicCare Link?  

EpicCare Link should be used by: 

• Staff at affiliated practices, whose providers have full Epic access 
• Referring providers  
• Providers who perform procedures at our facilities and their support staff 
• Community-based care partners, such as: 
• Nursing homes 
• Long-term care facilities 

How Do I Sign Up For EpicCare Link? 

To become a registered user and entity, please select the “Request Access” button located at the top of this webpage. The process requires the completion of both an Access Agreement and a User Enrollment Form. 

How Long Does It Take To Get An Account? 

Upon submission of the new account request, the processing period typically spans up to two weeks. Once the request has been processed, the account information for the user will be dispatched to the address provided in the new account request form. 

Is Training Required For EpicCare Link? 

Training is not required for utilizing EpicCare Link. Upon logging into the system, users will have access to online instructional videos and guidance materials available on the EpicCare Link home page. The platform has been designed to ensure that community providers and their staff require minimal training for effective usage. Users will benefit from on-screen instructions and tips that facilitate their navigation through workflows during their initial access to specific activities. 

Is there a Fee Associated With EpicCare Link? 

There is no fee associated for utilizing EpicCare Link. 

Is There a Technical Setup EpicCare Link? 

In order to access EpicCare Link, it is essential to utilize a computer equipped with a high-speed internet connection and an up-to-date web browser, such as Microsoft Edge or Google Chrome. Users may also access EpicCare Link through a tablet device, such as an iPad. However, access via a smartphone is not recommended, as the platform is not optimized for smaller screens. Please be assured that EpicCare Link employs state-of-the-art encryption technology that adheres to industry standards for security. 

Who Should I contact If There are Issues Accessing EpicCare Link? 

We require every site using EpicCare Link to assign a Site Administrator. This Site Administrator will have the ability to reset passwords and more. For any access issues, please contact your Site Administrator. If your Site Administrator cannot assist or resolve the issue, they have direct access to the EpicCare Link System Administrator. 

Can I Share My EpicCare Link Credentials With Colleagues? 

Access to EpicCare Link is granted as part of your professional responsibilities to facilitate patient care. By agreeing to the terms and conditions associated with the use of EpicCare Link, you acknowledge the importance of maintaining the confidentiality of this information and commit to ensuring that it is not disclosed to unauthorized individuals. You are accountable for any activity that occurs under your username and password.  

This responsibility extends to situations in which you may temporarily leave your computer, and another individual accesses your account using your credentials. If colleagues within your clinic or department require access to EpicCare Link, they must request their own account by reaching out to their designated EpicCare Link Site Administrator.